Privacy policy

Last updated: January 14, 2026
Up Time operates this store and website, including all relatedinformation, content, features, tools, products and services, in order toprovide you, the customer, with a curated shopping experience (the""Services""). Up Time is powered by Shopify, which enables us toprovide the Services to you. This Privacy Policy describes how we collect,use, and disclose your personal information when you visit, use, or makea purchase or other transaction using the Services or otherwisecommunicate with us. If there is a conflict between our Terms of Serviceand this Privacy Policy, this Privacy Policy controls with respect to the
collection, processing, and disclosure of your personal information.Please read this Privacy Policy carefully. By using and accessing any ofthe Services, you acknowledge that you have read this Privacy Policy andunderstand the collection, use, and disclosure of your information asdescribed in this Privacy Policy.
Personal Information We Collect or Process
When we use the term ""personal information,"" we are referring toinformation that identifies or can reasonably be linked to you or anotherperson. Personal information does not include information that iscollected anonymously or that has been de-identified, so that it cannotidentify or be reasonably linked to you. We may collect or process thefollowing categories of personal information, including inferences drawnfrom this personal information, depending on how you interact with theServices, where you live, and as permitted or required by applicable law:
 Contact details including your name, address, billing address,shipping address, phone number, and email address.· Financial information including credit card, debit card, and financialaccount numbers, payment card information, financial accountinformation, transaction details, form of payment, payment confirmationand other payment details.
 Account information including your username, password, securityquestions, preferences and settings.
Transaction information including the items you view, put in yourcart, add to your wishlist, or purchase, return, exchange or cancel andyour past transactions.
 Communications with us including the information you include incommunications with us, for example, when sending a customer
support inquiry.
Device information including information about your devicebrowser, or network connection, your IP address, and other uniqueidentifiers
 Usage information including information regarding your interactionwith the Services, including how and when you interact with or navigatethe Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you including when you create an account, visit or usethe Services, communicate with us, or otherwise provide us with yourpersonal information;
 Automatically through the Services including from your devicewhen you use our products or services or visit our websites, andthrough the use of cookies and similar technologies;
 From our service providers including when we engage them toenable certain technology and when they collect or process yourpersonal information on our behalf;
From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use,we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services. We use your personalinformation to provide you with the Services, including to perform ourcontract with you, to process your payments, to fulfill your orders, toremember your preferences and items you are interested in, to sendnotifications to you related to your account, to process purchases,returns, exchanges or other transactions, to create, maintain andotherwise manage your account, to arrange for shipping, to facilitateany returns and exchanges, to enable you to post reviews, and tocreate a customized shopping experience for you, such asrecommending products related to your purchases. This may includeusing your personal information to better tailor and improve theServices.
Marketing and Advertising. We use your personal information formarketing and promotional purposes, such as to send marketing,advertising and promotional communications by email, text message orpostal mail, and to show you online advertisements for products orservices on the Services or other websites, including based on itemsyou previously have purchased or added to your cart and other activityon the Services.
Security and Fraud Prevention. We use your personal information toauthenticate your account, to provide a secure payment and shoppingexperience, detect, investigate or take action regarding possiblefraudulent, illegal, unsafe, or malicious activity, protect public safety,and to secure our services. If you choose to use the Services andregister an account, you are responsible for keeping your accountcredentials safe. We highly recommend that you do not share yourusername, password or other access details with anyone elseCommunicating with You. We use your personal information toprovide you with customer support, to be responsive to you, to provideeffective services to you and to maintain our business relationshipwith you.
 Legal Reasons. We use your personal information to comply withapplicable law or respond to valid legal process, including requestsfrom law enforcement or government agencies, to investigate orparticipate in civil discovery, potential or actual litigation, or otheradversarial legal proceedings, and to enforce or investigate potentialviolations of our terms or policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information tothird parties for legitimate purposes subject to this Privacy Policy. Suchcircumstances may include:
With Shopify, vendors and other third parties who perform serviceson our behalf (e.g. IT management, payment processing, dataanalytics, customer support, cloud storage, fulfillment and shipping). With business and marketing partners to provide marketing servicesand advertise to you. For example, we use Shopify to supportpersonalized advertising with third-party services based on youronline activity with different merchants and websites. Our businessand marketing partners will use your information in accordance withtheir own privacy notices. Depending on where you reside, you mayhave a right to direct us not to share information about you to showyou targeted advertisements and marketing based on your onlineactivity with different merchants and websites.. When you direct, request us or otherwise consent to our disclosureof certain information to third parties, such as to ship you products orthrough your use of social media widgets or login integrations.With our affiliates or otherwise within our corporate group.In connection with a business transaction such as a merger orbankruptcy, to comply with any applicable legal obligations (includingto respond to subpoenas, search warrants and similar requests), toenforce any applicable terms of service or policies, and to protect ordefend the Services, our rights, and the rights of our users or others.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processespersonal information about your access to and use of the Services inorder to provide and improve the Services for you. Information yousubmit to the Services will be transmitted to and shared with Shopify aswell as third parties that may be located in countries other than whereyou reside, in order to provide and improve the Services for you. Inaddition, to help protect, grow, and improve our business, we use certainShopify enhanced features that incorporate data and informationobtained from your interactions with our Store, along with othermerchants and with Shopify. To provide these enhanced features,Shopify may make use of personal information collected about yourinteractions with our store, along with other merchants, and with Shopify.In these circumstances, Shopify is responsible for the processing of yourpersonal information, including for responding to your requests toexercise your rights over use of your personal information for thesepurposes. To learn more about how Shopify uses your personalinformation and any rights you may have, you can visit the ShopifyConsumer Privacy Policy . Depending on where you live, you mayexercise certain rights with respect to your personal information hereShopify Privacy Portal Link.
Third Party Websites and Links
The Services may provide links to websites or other online platformsoperated by third parties. If you follow links to sites not affiliated orcontrolled by us, you should review their privacy and security policiesand other terms and conditions. We do not guarantee and are notresponsible for the privacy or security of such sites, including theaccuracy, completeness, or reliability of information found on thesesites. Information you provide on public or semi-public venues, includinginformation you share on third-party social networking platforms mayalso be viewable by other users of the Services and/or users of thosethird-party platforms without limitation as to its use by us or by a thirdparty. Our inclusion of such links does not, by itself, imply anyendorsement of the content on such platforms or of their owners oroperators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do notknowingly collect any personal information about children under the ageof majority in your jurisdiction. If you are the parent or guardian of achild who has provided us with their personal information, you maycontact us using the contact details set out below to request that it bedeleted.As of the Effective Date of this Privacy Policy, we do not haveactual knowledge that we ""share"" or ""sell"" (as those terms are defined inapplicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable,and we cannot guarantee ""perfect security."" In addition, any informationyou send to us may not be secure while in transit. We recommend thatyou do not use unsecure channels to communicate sensitive orconfidential information to us.
How long we retain your personal information depends on differentfactors, such as whether we need the information to maintain youraccount, to provide you with Services, comply with legal obligations,resolve disputes or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the rightslisted below in relation to your personal information. However, theserights are not absolute, may apply only in certain circumstances and, incertain cases, we may decline your request as permitted by law.
Right to Access / Know. You may have a right to request access to
personal information that we hold about you.
Right to Delete. You may have a right to request that we delete
personal information we maintain about you.
Right to Correct. You may have a right to request that we correctinaccurate personal information we maintain about you. Right of Portability. You may have a right to receive a copy of thepersonal information we hold about you and to request that wetransfer it to a third party, in certain circumstances and with certain
exceptions.
Managing Communication Preferences. We may send youpromotional emails, and you may opt out of receiving these at any timeby using the unsubscribe option displayed in our emails to you. If youopt out, we may still send you non-promotional emails, such as thoseabout your account or orders that you have made.
You may exercise any of these rights where indicated on the Services orby contacting us using the contact details provided below. To learn moreabout how Shopify uses your personal information and any rights youmay have, including rights related to data processed by Shopify, you canvisit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of these rights.We may need to verify your identity before we can process yourrequests, as permitted or required under applicable law. In accordancewith applicable laws, you may designate an authorized agent to makerequests on your behalf to exercise your rights. Before accepting such arequest from an agent, we will require that the agent provide proof youhave authorized them to act on your behalf, and we may need you toverify your identity directly with us. We will respond to your request in atimely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information,please contact us using the contact details provided below. Dependingon where you live, you may have the right to appeal our decision bycontacting us using the contact details set out below, or lodge yourcomplaint with your local data protection authority.
International Transfers
Please note that we may transfer, store and process your personalinformation outside the country you live in.
If we transfer your personal information out of the European EconomicArea or the United Kingdom, we will rely on recognized transfermechanisms like the European Commission's Standard ContractualClauses, or any equivalent contracts issued by the relevant competentauthority of the UK, as relevant, unless the data transfer is to a countrythat has been determined to provide an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflectchanges to our practices or for other operational, legal, or regulatoryreasons. We will post the revised Privacy Policy on this website, updatethe ""Last updated"" date and provide notice as required by applicablelaw.
Contact
Should you have any questions about our privacy practices or thisPrivacy Policy, or if you would like to exercise any of the rights availableto you, please call or email us at uptimes.us@gmail.com or contact usat Australia Office: 
624 George St, Sydney NSW 2000, Australia